ComparAction works hard to find solutions that work for our customers. We have well trained agents available to help in finding solutions for your long distance needs. Should you have a complaint or need assistance, the following steps will help you in doing so.

Step 1

To contact ComparAction, please call customer service and one of our representatives will be happy to help.
You can reach us toll free at 1-877-842-4255, Monday to Friday from 8am to 8pm EST.

Step 2

If you are dissatisfied with the result of Step 1, you can always ask to speak to a supervisor, who will do their best to resolve the problem. In aiding you with your complaint, it is recommended that you take the supervisor’s name, employee number, and the date the conversation took place.

Step 3

Most complaints will be resolved within the first two steps. However, if you feel your concern was not dealt with appropriately, you can contact the ComparAction Operations Department.

In order to help you most efficiently, please make sure you provide:

Please note that only complaints that have gone through Steps 1 and 2 will be reviewed.

Mail:	ComparAction 9045 Cote de Liesse Montreal, QC H9P 2M9
Fax:	1-866-331-0331
Email:	Complaints@canadadirect.ca

Other Option

If you are not completely satisfied with the resolution provided, please contact the CCTS to file a complaint.

What is the CCTS?
The Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Hours of Business:
Monday to Friday 09:00 - 17:00 HRS Eastern Standard Time.

Email:
General Inquiries	response@ccts-cprst.ca
Telephone
Toll Free	1-888-221-1687
TTY	1-877-782-2384
Fax	1-877-782-2924
Mail	P.O. Box 81088, Ottawa, Ontario K1P 1B1