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Answers for General Questions
1. Do you only compare the three plans mentioned?
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The three plans we compare have
been carefully selected to benefit a wide spectrum of calling
patterns while enhancing your savings. So whenever or wherever
you call, you always benefit from great rates. Furthermore,
we also give you the choice to replace one of the plans with
your existing plan, or a similar one.2 |
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2. Which plans will ComparAction compare all of my
long distance calls agains?
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Your
calls will be compared to these pre-selected plans:
- Primus - 5 cents per minute anytime to
Canada and the US.
- Rogers - Less than 5 cents per minute
to 27 countries.
- Your local telephone company - a leading
competitive plan has been selected from your area. Click
featured plans
to learn more.
We also give you the choice to replace one of the plans with
your existing plan, or a similar one.2 |
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3. Will I ever pay a network or plan fee?
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Total plan costs
and savings include existing network and plan fees that apply
to the pre-selected plans. You would pay whatever fees would
be charged by the providers in the comparison. However, with
ComparAction, you will not pay any fees or charges whatsoever
in months without usage. |
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4. Are there any other fees associated with ComparAction?
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NONE. There's NO contract to sign,
NO activation fee and there are NO cancellation fees and NO
fees for doing the comparison. |
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5. How can ComparAction offer such great rates?
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We can offer great
long distance rates because we've negotiated attractive wholesale
rates on your behalf. |
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6. How is my local phone bill affected?
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You'll continue to receive a bill
from your local phone company for your local services and any
operator assisted calls, but not for your long distance calls. |
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7. Will my local or long distance service be interrupted?
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No, making the switch to ComparAction
will not affect your local or long distance service - the process
is entirely seamless. |
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8. Do all long distance calls qualify?
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All direct-dial long distance
calls qualify for the program. However, any operator-assisted
or collect long distance calls do not qualify for the ComparAction
program. These will be billed to you by your local service provider
when they bill you for your local services. |
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9. How long does it take before I can take advantage
of this program?
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Once you enroll, it will take
approximately 5-10 business days before your phone line will
become active within the ComparAction program. |
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10. How do I pay for my ComparAction long distance
charges?
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You will receive a ComparAction
Usage Summary every month, showing your call details and applicable
charges. You can either choose to receive your statement online
or by mail and the lowest cost plan will be conveniently applied
to your Visa or MasterCard every month. To find out about other
methods of payment, you can contact us at 1-866-215-8977. |
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11. When can I expect my first usage summary?
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If you have made long distance
calls, you will receive your first ComparAction Usage Summary
within four to six weeks. If you have any questions regarding
your Usage Summary, please call 1-877-842-4255. |
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12. Are my usage summaries viewable online?
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Yes. You have access to your usage
summary online 24 hours a day, seven days a week. Choose to
receive your statement online when enrolling, or call customer
service and an agent will be glad to help. |
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13. How will I know that I'm really saving?
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The ComparAction Usage Summary
clearly demonstrates your savings by calculating what your calls
would have cost under each of the competitive plans being compared.
It then clearly identifies the winning plan for each billing
cycle and shows your savings. |
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14. How do I enroll?
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It's easy to enroll. Just call
us at 1-866-215-8977 and an agent will be happy to help. |
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15. How many phone lines can I enroll?
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As many as you like. You will
receive one Usage Summary detailing all the calls made on each
line. |
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16. Are there any extra numbers to dial?
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No. There are no extra numbers
to dial. You make long distance calls the same way you make
them now. Simply dial one (1) and then the number you wish to
call. |
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17. I already have one of the plans you're comparing.
Why would I switch?
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You probably never noticed, but
if you're like most people, your calling habits change on an
ongoing basis. If you usually make all your calls within the
province or during evening and weekend, you probably chose a
plan that is the best fit for that behaviour. But if your calling
habits change, you may end up paying a premium. Switching to
ComparAction gives you the flexibility to make calls whenever
and wherever you want and the reassurance that you'll benefit
from our best rates. That's because we do the comparison shopping
after you've placed all of your calls each month. |
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18. Do you offer a guarantee on the savings?
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If you are not completely satisfied
with the program, all you need to do is call
us within 30 days of your first ComparAction statement and
CDTel Inc. will refund you up to $50 worth of long distance
charges, equivalent to your first two months’ billing. |
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Wireless Long Distance
19. What is the wireless long distance deal?
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This is a great benefit offered
by the ComparAction program. Each month, on top of great long
distance rates from home, ComparAction gives its customers
30 FREE minutes of long distance from their wireless phone,
to Canada and the U.S. Additional minutes are only 5¢
per minute, representing a minimum of $10.50/month in savings
compared to the 35¢ per minute charged by most cell phone
providers.
Simply register your wireless number by calling customer
service and take advantage of this great offer today. |
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20. Can I get the Wireless Long Distance service
without a home phone?
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The 30 FREE minutes per month
is only applicable to those customers who have an active home
phone registered with ComparAction.
If you do not have a home phone, you can also take advantage
of the Wireless 100 program, where you get 100 minutes of
wireless long distance calling for only $4.95 per month. Additional
minutes are only 5¢.
Simply call 1-866-215-8977 to register your wireless number
today. |
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21. How does the Wireless Long Distance service work?
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The service is very easy to use.
All you need to do is dial the local
access number in your area and then the number you would
like to reach (there is no need to press “send”
again). Click here
for more details on the Wireless long distance service. |
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22. Do I have to register my wireless number to use
the Wireless Long Distance service?
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YES. If you do not register your
wireless number, you will not be able to dial the local access
number to make your long distance calls. |
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23. When making wireless long distance calls, where
can I get the local access numbers from?
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A complete list of the local access
numbers is available here
or you can call customer service. |
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24. Where will I receive my usage summary for my
Wireless Long Distance calls?
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Your wireless usage will be
billed automatically to your credit card account and the details
of the charges will appear on your Usage Summary, which you
can view online or receive by mail.
If you use the Wireless 100 service, your statement will
only be available to you online. |
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25. Can I use the Wireless Long Distance service
from anywhere in the world?
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The Wireless long distance service
is limited to calls made from Canada within the dialing area
of the local access numbers. You can call anywhere in the world.
Click here
to view the rates to overseas destinations. |
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Calling Cards
26. How do I get a ComparAction Calling Card?
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Once you have enrolled your home
line in the program, simply call our customer service at 1-877-842-4255
to request your calling card(s) – up to 5 cards per household.
You will be receiving your calling card(s) in the mail within
4-6 weeks. |
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27. Do I need to use my calling card to make calls
from home?
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No. Once you have enrolled your
home line in the program, you make your long distance calls
as usual. Simply dial one (1) and the number you wish to call.
The ComparAction calling card is only intended for use when
you are away from home on business, on vacations, or simply
running errands. |
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28. Can I make local calls with my calling card?
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Yes, you can use your card outside
of your household when you’re out or running errands.
Simply follow the instructions on the back of your card. |
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29. Can I make overseas calls with my calling card?
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Yes. Simply call customer service
at 1-877-842-4255 to get the rate for the country you would
like to call. |
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30. Can I make calls FROM overseas with my calling
card?
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No. Calling card usage is restricted
to calls originating from Canada and the United
States (including Hawaii and Alaska) to anywhere in the world.
If you wish to make calls from overseas, we recommend that you
purchase prepaid calling cards once at your destination, as
this would be the most economical solution. |
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Toll Free Numbers
31. How do I get a ComparAction Toll Free number?
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Just ask for a toll free number
when enrolling your residential line. |
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32. Where can I use a Toll Free number from?
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You can request for calls to be
made from Canada, the U.S., or from both. Ideal for snowbirds! |
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33. Can the Toll Free number ring on a number other
than my home phone?
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Sure, you can have the toll free
number ring on your home phone, cell phone (especially handy
when you have unlimited incoming calls), or your parents’
phone. Charges will still be applied on your account and calculated
as part of your comparison. |
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34. Is there a service charge associated with a Toll
Free number?
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In those months where you have
usage with your Toll Free line, a service charge of $2.95 will
be applied. If there are no calls on the Toll Free line in a
given month, there are no applicable service charges. |
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35. What is the Commissioner for
Complaints for Telecommunications Services (CCTS)?
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CCTS is an agency independent
of the telecommunications industry, whose mandate is to resolve
complaints of individual and small business retail customers
about their telecommunications services. If you have a complaint
about your services, including local or long distance telephone
service, wireless telephone service, or Internet service,
you must first try to resolve it directly with your service
provider. If you have done so and have been unable to reach
a satisfactory resolution, CCTS may be able to help you, free
of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
or call toll-free at 1-888-221-1687.
Click here to find
out how ComparAction is committed to offering the best possible
service to its customers. |
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